Terms of service

These Terms of Service ("Terms") govern your access to and use of the Pink Collection website and your purchase of products from us. By using this site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this site.

1. Who We Are

Pink Collection operates this online store, selling exclusively to customers within South Africa. Contact: info@pinkcollection.co.za.

2. Eligibility & Location

Our products and services are offered exclusively to customers located in South Africa. We do not accept orders for delivery outside South Africa. You must be at least 18 years old, or have the consent of a parent/guardian, to place an order.

3. Products & Pricing

All prices are listed in South African Rand (ZAR) and are inclusive of VAT where applicable. We reserve the right to change prices, product descriptions, and availability at any time without prior notice. We make reasonable efforts to display accurate product information and images, but we do not warrant that descriptions, colours, or other content are error-free.

4. Orders & Payment

By placing an order, you make an offer to purchase, which we may accept or decline at our discretion (for example, in cases of pricing errors, stock unavailability, or suspected fraud). Payment must be received in full before an order is processed. We use third-party payment providers to process payments securely; we do not store your full payment card details.

5. Shipping & Delivery

We ship only within South Africa. Delivery timeframes, rates, and terms are set out in our Shipping Policy.

6. Returns & Refunds

Returns, exchanges, and refunds are governed by our Refund Policy, which forms part of these Terms.

7. Product Use & Disclaimer

Our products are self-care and beauty devices intended for general personal use as described on the product page. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. You should read and follow all included instructions and safety warnings before use. If you have a medical condition, are pregnant, or are unsure whether a product is suitable for you, consult a medical professional before use. We are not liable for any injury, harm, or damage resulting from misuse, failure to follow instructions, or use of a product for a purpose other than its intended use.

8. Limitation of Liability

To the maximum extent permitted by South African law, our total liability to you for any claim arising from your use of this site or purchase of our products is limited to the amount you paid for the relevant product. We are not liable for any indirect, incidental, special, or consequential loss or damage, including loss of income, profit, or data, arising from your use of our site or products. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the Consumer Protection Act 68 of 2008 or other applicable law.

9. Intellectual Property

All content on this site, including text, graphics, logos, and images, is owned by or licensed to Pink Collection and may not be copied, reproduced, or used without our prior written consent.

10. Indemnity

You agree to indemnify and hold Pink Collection harmless from any claim, loss, or damage arising from your misuse of this site, breach of these Terms, or violation of any law or third-party right.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of this site will be subject to the exclusive jurisdiction of the South African courts.

13. Contact

Questions about these Terms can be sent to info@pinkcollection.co.za.