Refund policy

Overview

Thank you for shopping with Pink Collection ("we", "us", "our"). This Refund and Returns Policy explains your rights and our process for returns, exchanges, and refunds. We currently sell and deliver exclusively within South Africa, and this policy is governed by South African law, including the Consumer Protection Act 68 of 2008 ("CPA").

1. Change-of-Mind Returns (7-Day Window)

If you simply change your mind about a purchase, you may request a return within 7 calendar days of the date your order is delivered, subject to all of the following conditions:

  • The item must be unopened, unused, and in its original, undamaged packaging, with all seals, protective wrapping, labels and accessories intact.
  • Valid proof of purchase (order number or receipt) must be provided.
  • Return shipping is at the customer's own cost and risk. We recommend using a trackable, insured courier service, as we are not responsible for returned parcels that are lost or damaged in transit back to us.
  • All returns are inspected on arrival. A refund will only be approved if the item is confirmed to be unopened, unused, and undamaged. If the item shows any sign of use, opening, tampering, or damage not caused by us, we reserve the right to refuse the refund and return the item to you at your cost.
  • The original delivery/shipping fee is non-refundable, except where the return is a result of our error or a faulty item (see Section 2).
  • Approved refunds are issued to your original payment method within 7–10 business days of the returned item passing inspection.

Hygiene items: For hygiene and safety reasons, personal care and beauty devices that have been opened or used cannot be accepted for a change-of-mind return, even within the 7-day window, unless the item is faulty.

2. Faulty, Damaged, or Incorrect Items

If your item arrives damaged or defective, or you receive the wrong item, please contact us within 48 hours of delivery at support@pinkcollection.co.za with your order number and clear photographic evidence of the issue. Where we confirm the item is genuinely faulty on arrival, or becomes defective under normal use within the manufacturer's warranty period, we will, in accordance with the CPA, offer at our discretion a repair, replacement, or refund, and we will cover the reasonable cost of return shipping in these cases. This clause does not apply to damage caused by misuse, normal wear and tear, or failure to follow the product's care instructions.

3. Non-Returnable Items

  • Items that have been opened, used, or are not in resalable condition (unless faulty).
  • Returns requested after the applicable window has passed.
  • Returns without valid proof of purchase.
  • Gift cards and promotional or free-with-purchase items.

4. How to Request a Return

Email us at support@pinkcollection.co.za within 7 days of delivery with your order number and reason for return (and, for faulty items, photos of the issue). We will assess your request and, if approved, provide return instructions. Items sent back to us without prior authorisation may be refused or delayed.

5. Your Statutory Rights

Nothing in this policy limits or excludes any right you have under the Consumer Protection Act 68 of 2008 or other applicable South African law. Where any part of this policy conflicts with your statutory rights, your statutory rights will apply.

6. Right to Refuse

We reserve the right, at our sole discretion, to refuse a return, exchange, or refund that does not meet the conditions set out in this policy.

7. Contact

Questions about this policy can be sent to support@pinkcollection.co.za.