Shipping policy

Pink Collection currently ships exclusively within South Africa. We do not offer international shipping at this time, and we are unable to deliver to addresses outside South Africa.

Please note: processing and delivery are two separate stages. The total time before your order arrives is the processing time plus the delivery time.

1. Processing Time

Orders are processed and dispatched within 1–3 business days of payment confirmation. Business days are Monday to Friday and exclude weekends and South African public holidays — orders placed on or just before a public holiday will begin processing on the next business day. You will receive a confirmation email once your order has been dispatched, along with tracking information where available.

2. Delivery Time

Once dispatched, delivery takes a further 11–15 business days. This is separate from, and in addition to, the processing time above.

Delivery times are estimates provided by our courier partners and are not guaranteed. Delays due to courier operations, weather, load-shedding, or remote and rural locations are outside our control.

Delivery Rates

  • Standard Delivery: R100, free on orders of R1,000 or more.
  • Express Delivery: R150 — faster handling, though delivery timeframes may still be affected by courier availability.

Delivery Address

Please ensure your delivery address and contact details are correct at checkout. We are not responsible for delayed or failed deliveries caused by incomplete or incorrect address information provided by the customer. Re-delivery due to an incorrect address may incur an additional shipping fee.

Risk and Ownership

Risk in the goods passes to you on delivery to the address provided at checkout. Ownership of the goods passes to you once payment has been received in full.

Order Tracking

Tracking information will be provided by email or SMS once your order is dispatched, where supported by our courier partner.

Failed or Missed Deliveries

If a delivery attempt fails because no one is available to receive the parcel, our courier partner may leave a notification or attempt redelivery. Additional delivery attempts may incur further shipping charges.

Contact

If you have any questions about shipping, please contact us at support@pinkcollection.co.za.